Privacy Policy

This Privacy Policy explains how Tik Social Ltd ("Tik", "we", "us") collects, uses, stores and shares personal information when you use the Tik app, website or contact our team.

1. Who we are

Tik Social Ltd is a company registered in Nigeria, with its address at 22 Adeola Odeku Street, Victoria Island, Lagos, Nigeria. We are the controller of the personal information described in this policy.

2. Information we collect

• Account information: your name, email address, phone number, age range, city and profile photo.
• Content you share: messages, photos and video calls you send through the app.
• Usage information: features used, matches, groups joined and app activity.
• Technical information: IP address, device type, operating system, app version and crash reports.
• Communications: messages you send to our support team.

3. How we use your information

• To create and operate your account.
• To provide chat, video calls and interest matching.
• To keep the community safe, including moderation and abuse reporting.
• To respond to support requests.
• To improve the app and fix bugs.
• To meet legal and regulatory obligations.

We do not sell your personal information. We do not send marketing messages unless you have asked to receive them.

4. Cookies and similar technologies

We use a small number of cookies and local storage entries that are necessary for the website and app to work. These include a preference cookie that remembers your visit and a measurement cookie that counts page views in aggregate. You can block or delete cookies in your browser settings.

5. Sharing your information

We share personal information only with service providers that help us run the app, such as hosting providers, video call infrastructure, analytics providers and support tools. These providers receive only the information they need and are required to protect it. We may also disclose information where required by law or to protect our legal rights.

6. International transfers

Our app and some service providers may process information outside Nigeria. Where that happens, we take reasonable steps to ensure your information receives an appropriate level of protection.

7. How long we keep information

Account information is kept while your account is active. Support records are kept for up to 24 months after our last contact. Aggregated analytics data does not identify you and may be kept longer.

8. Your rights

You may ask us to access, correct or delete the personal information we hold about you. To make a request, email our privacy team. We will respond within a reasonable period and may ask you to verify your identity.

9. Security

We use access controls, encrypted connections and routine backups to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

The app is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

12. Contact us